Shipping

At Felix and Fido we ship all over New Zealand.  We send all our parcels by courier and can supply a tracking number on request.  We exclusively use Aramex as our shipping agent.

All orders will be shipped at the next available courier collection following order submission.

Our Products

We source all our products from authorised suppliers, and guarantee they are all 100% genuine items.

We endeavor to bring only the best brands at the best possible prices, whilst often bringing NZ exclusive products to you.  We will only stock items from manufacturers that we are confident offer the best, safest and environmentally sound products.

 

We guarantee that our products will arrive with you in fault free condition and that they are fit for purpose.

We inspect and check all products prior to shipping. In the unlikely event that you recieve a defective product (ie it has not been damaged through use), we will replace it free of charge, and will arrange return shipping.

Dog and Cat toys, are to be used in accordance with manufacturers guide lines, these can be found on product packaging, manufacturers websites, or if unsure please contact us directly to discuss a products suitability for your intended use. 

Due to the often destructive nature of use, products are not covered by our warranty once used. We recommend if you have concerns as to the suitability of a toy, that you consult online reviews of the product and take other pet owners experiences into consideration before purchasing.  

If in the unlikely event that you are not satisfied with a product when it has been recieved, it can be returned within 30 days, but only if it is unused, in original undamaged condition and fit for resale.

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